MAIÈ Retail operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). MAIÈ Retail is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us, in accordance with the Protection of Personal Information Act, No. 4 of 2013 ("POPIA"). Under POPIA, MAIÈ Retail is the "Responsible Party" for the personal information described in this Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Information Officer
In accordance with POPIA, MAIÈ Retail has designated an Information Officer responsible for compliance with this Policy and POPIA.
Information Officer: Cassidy Thackwray Email: info@maie.co.za
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you, as defined under POPIA. Personal information does not include information that is collected anonymously or that has been de-identified so that it can no longer identify you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted by applicable law:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including payment card details, transaction details, form of payment, and payment confirmation. Full card details are processed directly by our payment gateway provider (Peach Payments and/or Yoco) and are not stored on our own systems.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your past transactions.
Communications with us, including information contained in customer support inquiries.
Device information, including information about your device, browser, network connection, IP address, and other identifiers.
Usage information, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, use the Services, or communicate with us.
Automatically through the Services, including via cookies and similar technologies.
From our service providers, including where they collect or process personal information on our behalf.
From our partners or other third parties.
How We Use Your Personal Information
We process your personal information, in accordance with POPIA's lawful processing conditions, for the following purposes:
To provide, tailor, and improve the Services: including performing our contract with you, processing payments, fulfilling orders, managing your account, arranging shipping, facilitating returns and exchanges, and personalising your shopping experience.
Marketing and advertising: including sending marketing communications by email, SMS, or post, and showing you relevant advertisements, where you have consented to this or where we otherwise have a lawful basis to do so under POPIA. You may opt out of marketing communications at any time.
Security and fraud prevention: including authenticating your account, securing payments, and detecting or investigating fraudulent or unlawful activity.
Communicating with you: including providing customer support and maintaining our relationship with you.
Legal compliance: including complying with applicable law, valid legal process, or requests from regulators or law enforcement, and enforcing our terms and policies.
How We Disclose Personal Information
We may disclose your personal information to third parties for the purposes described in this Policy, including:
- Shopify and other service providers who perform services on our behalf (e.g., payment processing, IT hosting, data analytics, customer support, fulfilment, and shipping).
Business and marketing partners, for advertising and marketing purposes, where you have consented to this or as otherwise permitted under POPIA. You may object to your information being used for direct marketing purposes at any time.
Third parties you direct us to share information with, such as for delivery of your order.
Our affiliates or corporate group.
In connection with a business transaction (such as a merger or sale of assets), to comply with legal obligations, to enforce our terms or policies, or to protect the rights, property, or safety of MAIÈ Retail, our users, or others.
We require our service providers to protect your personal information in a manner consistent with POPIA and to use it only for the purposes for which it was disclosed to them.
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services may be transmitted to and processed by Shopify and other service providers, some of whom may be located outside South Africa. To the extent Shopify processes your personal information for its own purposes (such as enhanced features informed by activity across the wider Shopify merchant network), Shopify acts as a separate Responsible Party for that processing and is responsible for responding to related requests. You can learn more via the Shopify Consumer Privacy Policy and exercise applicable rights via the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of such third-party sites, and we encourage you to review their policies directly. Inclusion of a link does not imply our endorsement of that site or its operator.
Children's Data
The Services are not directed at, and are not intended to be used by, children. In accordance with POPIA, we do not knowingly collect personal information from a child (a person under the age of 18) without the consent of a competent person (such as a parent or legal guardian), except where such processing is permitted without consent under POPIA. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us using the details below so that we may delete it.
Security and Retention of Your Information
We implement reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and unlawful processing, as required under POPIA. However, no security measures are perfect, and we cannot guarantee absolute security, including for information transmitted to us. We recommend avoiding unsecure channels for sensitive or confidential communications.
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including maintaining your account, providing the Services, complying with legal obligations, and resolving disputes, after which it is deleted or de-identified in accordance with POPIA.
Your Rights and Choices
Under POPIA, you have the following rights in relation to your personal information, subject to certain exceptions permitted by law:
- Right to Access: to request confirmation of and access to the personal information we hold about you.
Right to Correction: to request that we correct or update inaccurate, incomplete, or outdated personal information.
Right to Deletion: to request that we delete or destroy personal information we hold about you where we are no longer authorised to retain it.
Right to Object: to object to the processing of your personal information, including for direct marketing purposes, on reasonable grounds.
Right Regarding Automated Decision-Making: not to be subject to a decision based solely on automated processing, including profiling, which affects you in a significant way, except in circumstances permitted by POPIA.
Managing Communication Preferences: you may opt out of promotional emails at any time using the unsubscribe link provided; you may still receive non-promotional communications, such as those relating to your account or orders.
You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request, and we will respond within the timeframes required under POPIA. You may also authorise an agent to submit a request on your behalf, subject to proof of authorisation.
We will not discriminate against you for exercising any of these rights.
Complaints
If you have concerns about how we process your personal information, please contact our Information Officer using the details below. You also have the right to lodge a complaint with:
- The Information Regulator (South Africa) Email: complaints.IR@justice.gov.za Website: www.justice.gov.za/inforeg/
International Transfers
We may transfer, store, or process your personal information outside South Africa, including via Shopify's infrastructure and other service providers. Where we do so, we ensure, in accordance with section 72 of POPIA, that: the recipient is subject to a law, binding corporate rules, or binding agreement that provides an adequate level of protection substantially similar to POPIA; or you have consented to the transfer; or the transfer is necessary to perform our contract with you or to implement pre-contractual measures taken at your request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Policy on this website and update the "Last updated" date above.
Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of the rights available to you, please contact our Information Officer:
- MAIÈ Retail Email: info@maie.co.za Phone: +27 71 893 1473 Address: 4 Okkerneut Street, Weltevreden Park, Roodepoort, Gauteng, 1709, South Africa